apxgp FAQ

On the apxgp login page, click the "Forgot your password?" link. Enter your registered email address and mobile phone number. We send a secure password-reset link to your email within moments. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, numbers, and symbols), and confirm. Your account is immediately accessible with the new password. If you do not receive the reset email within subject to verification, check your spam folder or contact our support team. We can verify your identity and resend the reset link or guide you through alternative recovery methods.

Before your first withdrawal on apxgp, you must complete Know Your Customer (KYC) verification. We require two documents: (1) a government-issued ID (national identity card, passport, or driver's license) showing your full name, date of birth, and photo; (2) a proof of residence (utility bill, bank statement, rental agreement, or tax document) showing your name and current address. Documents must be clear, unaltered colour scans or photographs. Upload both through your account settings under "Verification". Our team reviews submissions during business hours; approval typically takes 1–3 business days. Once verified, all withdrawal methods become available to you.

If you notice unusual account activity—logins from unfamiliar locations, unauthorized transactions, or messages you did not send—immediately contact our support team. If you cannot log in at all, use the "Forgot your password?" recovery process. If that does not work, email us directly with your username and phone number; we will verify your identity and help restore access. We recommend enabling two-factor authentication (2FA) in your account settings to add an extra security layer. With 2FA active, every login from a new device requires a verification code sent to your registered phone number. We do not share your login credentials with anyone and never ask for your password via email or chat.

To deposit via local payment, online payment, or e-wallet on apxgp, go to your account and select "Deposit". Choose your preferred e-wallet method. You will be redirected to the e-wallet app's payment screen. Confirm the amount and authorise the transaction within your app. Once approved, the funds appear instantly in your apxgp account. You can then use the balance to join slot tournaments, play live-dealer games, or place bets on Liga 1, Piala AFF, and other markets. We also accept mobile banking, local payment, online payment, and direct bank transfers to e-wallet, mobile banking, local payment, and online payment—all with similar instant or near-subject to verification. You can deposit multiple times daily and hold any currency balance your wallet supports.

If a deposit fails—your e-wallet declines the transaction, your bank refuses authorisation, or our payment gateway times out—the funds do not reach your apxgp account. Funds that left your e-wallet or bank are returned to your original source within 1–3 business days, depending on your provider. On apxgp, you will see the transaction marked "Failed" in your history. If you see a charge but no apxgp balance increase, contact our support team with your transaction ID and e-wallet receipt. We investigate failed transactions and can manually credit your account if we find an error on our side. Similarly, if a withdrawal fails—your e-wallet is unreachable, your bank is temporarily offline, or your account has a compliance hold—the funds are returned to your apxgp balance automatically.

Our support team operates during extended business hours and responds via in-app chat and email. Chat queries typically receive replies within a few minutes during peak hours; less frequent queries may take subject to verification. Email inquiries usually receive responses within a few hours. Response times may lengthen during high-traffic periods (Liga 1 matchdays, Idul Fitri, Idul Adha, Imlek, Nyepi) or scheduled maintenance. For urgent account-access issues—forgotten password, suspected fraud, locked account—use the in-app chat feature to reach our team fastest. For policy questions or disputes, email us; we take more time to investigate and provide thorough answers. We aim to resolve most issues within one business day but do not guarantee specific timelines for complex disputes.

Before you play on apxgp, read the rules specific to your chosen game. For slot tournaments, we publish payout allocations and leaderboard mechanics upfront—you can see how many positions pay and what their rewards are. For live-dealer games, understand that outcomes are determined in real-time; settlements are immediate and final. For esports and sports betting, review odds and market mechanics—Liga 1 markets settle based on official league results, and esports results reflect real-time tournament outcomes. Our terms and conditions page outlines general platform rules, dispute policies, and account obligations. You are responsible for verifying that your participation is legal in your jurisdiction. We recommend reading our legal notice before beginning your first session.

We offer a loyalty tier programme on apxgp based on your activity and participation. As you play slots, live-dealer games, or place bets on sports and esports, you earn loyalty points. Points accumulate toward tier thresholds—Bronze, Silver, Gold, and Platinum. Each tier unlocks incremental benefits: higher tier users enjoy better tournament allocations, exclusive promotional periods (especially during Piala Indonesia and Piala AFF seasons), and priority support. Your tier status resets periodically (usually quarterly). Tier benefits are promotional and non-transferable; we reserve the right to adjust the programme at any time. Complete details—point rates, tier thresholds, and benefits—are available in your account under "Loyalty". Our support team can clarify your current tier and what actions move you toward the next level.

We offer a loyalty tier programme on apxgp based on your activity and participation. As you play slots, live-dealer games, or place bets on sports and esports, you earn loyalty points. Points accumulate toward tier thresholds—Bronze, Silver, Gold, and Platinum. Each tier unlocks incremental benefits: higher tier users enjoy better tournament allocations, exclusive promotional periods, and priority support. Your tier status resets periodically (usually quarterly). Tier benefits are promotional and non-transferable; we reserve the right to adjust the programme at any time. Complete details are available in your account under "Loyalty". Our support team can clarify your current tier and what actions move you toward the next level.